트립닷컴 그룹 라이프

일반 정보

이름

Travel Consultant - Team Leader - PHP

위치

10 West Campus , Taguig City

사업부

MBU-Corporate Travel

근무 시간

Full-Time

비자 번호 - 유형

Customer Service Management

설명 및 요구 사항

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

Oversee team’s daily operations, ensuring targeted operation KPIs are achieved
Monitor team’s changing service level and perform appropriate onsite management
Supervise staff KPI and oversee individual performance to enhance service quality
Train new procedures and monitor team’s implementation and performance
Distribute team’s shift schedule to align with business needs
Lead and motivate team members by engaging in regular communications such as but not limited to monthly performance appraisals and daily interactions

What you'll Need to Succeed

Diploma relevant qualification or above
Have full command of major GDS and other standard operational systems in the industry
At least 3 years of experience in a travel management company with a strong understanding of the business travel industry, including 1 year of experience as a team leader or in a similar role
Previous experience in complaints handling and escalation
Excellent cross-cultural communication skills as well as teamwork skills
Strong command of computing skills such as MS Office software; basic data analysis skills are required
Proficiency in Business-level English, in both oral and written communication; any additional languages is a plus

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!