트립닷컴 그룹 라이프

일반 정보

이름

Customer Success

위치

PMO Tamachi-Higashi, Tokyo(CC)

사업부

FU-IBU

근무 시간

Full-Time

비자 번호 - 유형

Customer Care

설명 및 요구 사항

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Job Title: Customer Success

Location: Tokyo

About the Position

We are looking for a Compliant Specialist, who will be the highest point of escalation for Trip.com’s customers and partners. You will be responsible for providing world-class service in order to improve customer retention and regain their confidence in Trip.com. You will handle customer issues from various aspects of our business and will work with the Customer Success Manager to continuously improve the customer experience.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team?

Responsibilities:

Resolve escalated customer concerns and complaints by creating positive experiences;

- Utilize strong communication skills to connect with customers and negotiate when necessary;

- Consistently follow-up with customers until their concerns are fully resolved;

- Identify operational issues and cooperate with other teams/departments to improve Trip.com’s products and services;

- Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.) ;

- Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements:

- Highly proficient in both verbal and written Japanese. Native speakers preferred;

- Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;

- Able to work under tight deadlines and pressure, both independently and with others;

- Able to work during weekends and public holidays.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!