Careers at Trip.com Group

Name

JPCC Flight Team Leader

Location

PMO Tamachi-Higashi, Tokyo(CC)

Business unit

FU-IBU

Working time

Full-Time

Type

Customer Service Management

Position description

1. Responsible for daily work of the team and ensure the normal operation.

2. Supervise the operational data of the call center and conduct proper onsite management.

3. Properly distribute the daily for staff within the team.

4. Supervise the staff KPI and take precautions to enhance the ability of the staff.

5. Host daily meetings

6. Train and convey new procedures and monitor the implementation and performance.

7. Deal with the complaints.

8. Communicate with staff regularly.

9. Conduct communication concerning the monthly performance appraisal with staff.

10. Arrange rational shift by estimating the volume of business.

11. Propose projects that optimize the working procedures and complete them.

12. Deal with emergencies.

13. Cooperate closely with other team leaders.

14. Compete the tasks assigned by Operation Manager/Group Leader in time.

15. Nurture internal talent and support building talent development opportunity

Position requirements

1. College degree or above

2. At least one year team leading experience in customer service team preferred.

3. Experience in internet companies, call centers, or tourism industry preferred.

4. Native-level Japanese and good English skills based on business needs.

5. Good strain capacity.

6. Good communication skills.

7. Good team work spirit.

8. Good sense of responsibility

9. Good self-management skills.

10. Good ability in data analysis.

11. Proficiency in MS office (Excel and PowerPoint)

12. Excellent experience in project management.

13. Ability to lead and motivate teams.

14. Ability to create an atmosphere of effectiveness, unity and activeness.