Careers at Trip.com Group

General information

Name

Senior IT Support Engineer

Location

TOKYO TORCH Tokiwabashi Tower, Tokyo

Business unit

FU-Engineer

Working time

Full-Time

Type

Desktop Support

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Job Responsibilities:

1.Responsible for maintaining the normal operation of Trip.com internal users in the site and ensure local IT SLA;

2.Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as client, network, printer, etc.;

3.Collaborate closely with local management teams and improve user satisfaction

4.Maintain IT assets inventory;

5.Contribute to internal technical documentation, ensuring the effectiveness, completeness, and readability of the documents.

6.Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring;

7.Responsible for liaising with external suppliers as necessary;

8.Assist in assigned projects and tasks in a timely manner

9.Operation changes during low business peak hours at night or during weekends and holidays according to IT operation and maintenance continuity requirements;

10.Business continuity needs to be ensured, and effective attendance of positions required for work can be ensured.

11.Based in Tokyo, support remote users/business trip as necessary.

Key Qualifications and Experience

Essential

1.Degree at Bachelors level in a computer-related discipline or equivalent experience; a minimum of 5 years of IT support related experience;

2.Have experience in user support for Windows, Mac OS operating systems, IT application systems (M365, DNS, email, printing, files, VPN, video conferencing, etc.), prior experience in managing M365 & Intune would be a bonus

3.Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.);

4.Have strong work planning. Solid IT service process experience and familiarity with the ITSM system.

5.Has basic network troubleshooting knowledge, familiar with security systems, server room, room air conditioning, and environmental monitoring;

6.Have a user-centric service attitude. Good at communicating with others in a proactive manner; able to provide high quality service to local internal users and response to request swiftly

7.Familiar with Japan office construction process would be an advantage.

8.Mandarin capability would be an advantage due to communication with Shanghai HQ;

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!