Careers at Trip.com Group

General information

Name

Senior Admin Supervisor, MY

Location

Exchange 106, Kuala Lumpur

Business unit

FU-Function Unit

Working time

Full-Time

Type

General Office Operations

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

The Senior Admin Supervisor oversees office operations, facilities, and vendor management while ensuring 24/7 administrative support for shift-based teams. This role requires strong leadership, problem-solving skills, and the ability to work independently. The ideal candidate should be resourceful, people-oriented, and highly organized, with experience in vendor coordination, facilities management, and shift operations.

In this Role, you’ll get to

Manage daily office operations, ensuring maintenance, security, and workplace safety.
Supervise vendors and contractors, ensuring cost-effective and high-quality services.
Support 24/7 shift-based teams, including customer service departments, ensuring uninterrupted facility operations.
Optimize administrative processes, develop SOPs, and implement best practices.
Collaborate with HR, IT, and Finance and other key leaders to improve workplace efficiency.

What you'll Need to Succeed

7+ years of experience in office administration, facilities management, and vendor coordination.
Proven experience managing 24/7 shift operations.
Strong leadership and problem-solving abilities.
Excellent communication and negotiation skills.
Experience in office expansion or relocation is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!