Careers at Trip.com Group

General information

Name

Regional Trainer - HTL

Location

10 West Campus , Taguig City

Business unit

FU-IBU

Working time

Full-Time

Type

Service Training

Description & Requirements

TRAINER, PHCC

About Us

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

Train new employees on our business and operations, which includes flight, hotel, trains, cars, et al
Facilitate learning and development by making training plans, organizing training schedules, evaluating success by getting feedback from trainees/employees
Develop training materials and deliver knowledge logically; update modules, as necessary
Assess new employees' learning speed to competency, address issues that may arise during training, and provide suggestions on our business, as necessary

Job Qualifications:

Bachelor’s degree in Management, Comms, and/or any relevant field
Excellent verbal and written English communication skills
At least 2 years’ experience in customer care center training management; travel industry, preferred
Project management experience or training experience in organizational behavior training, preferred
Proficient in MS Office (Word, PowerPoint, Excel, et al)
Detail-oriented; strong organization and coordination skills
Strong learning ability and execution.