Careers at Trip.com Group

General information

Name

Product Performance Manager

Location

TOKYO TORCH Tokiwabashi Tower, Tokyo

Business unit

FU-IBU

Working time

Full-Time

Type

Product Operation(Technical)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

What You’ll Do

Enhance User Experience: Build and optimize the JP user experience for one of the largest online travel platforms by identifying pain points and implementing innovative solutions.
Understand Customers: Regularly interact with users to gather insights and translate them into actionable product improvements that anticipate customer needs.
Collaborate Cross-Functionally: Partner with internal teams, Trip HQ, and external stakeholders to deliver seamless and high-impact product offerings.
Drive Strategy: Lead efforts to streamline booking flows, enhance conversion rates, and implement scalable solutions that align with business objectives.
Leverage Data & Insights: Use advanced analytics, user research, and market trends to guide product decision-making and foster a data-driven culture.
Champion Localization: Ensure products resonate with regional markets by integrating local user preferences and behaviors into the design process.

What We’re Looking For

Proven Expertise: A proven track record of building high-quality products at scale. With 3+ years in product management or product operations, collaborating with cross-functional teams to deliver exceptional results.
B2C Focus: Expertise in optimizing conversion flows and customer journeys for consumer-facing products
User-Centric Mindset: Proficiency in user research methods, discovery processes and data analysis with a commitment to addressing customer pain points effectively
Passion for UX: A strong advocate for intuitive and delightful user experiences that exceed customer expectations.
Project Management: Adept at managing complex product launches and aligning cross-functional teams to achieve goals.
Communication: Exceptional skills in presenting ideas and findings clearly and persuasively to diverse audiences.
High Bar: A dedication to excellence in all aspects of product design, strategy, and execution.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!