Careers at Trip.com Group

General information

Name

Operation Manager, Hong Kong

Location

35F, Tower 2, The Gateway, Hong Kong

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Operation

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

Experience with data analysis, ability to analyze the market and user data, and discover market opportunities and pain points
Work and actively communicate with cross-teams such as product, R&D, and data teams to facilitate the progress of projects
Negotiate internally in productive ways with multiple parties if needed for the best delivery
Responsible for overseas accommodation operations, including but not limited to communicating with the frontline teams, coordinating and solving various demands
Develop business objectives in accordance with business strategies, and assist with regional implementation
Be sensitive and react fast to market performance
Observe and learn the working process and pain points of market managers and market executives in order to improve operation efficiency
Thoroughly understand the logic and objective of each individual product or projects. And to enable smooth and effective implementation
Deeply understand the industry development, competitors, development prospects, etc., and assist with business strategies

What you'll Need to Succeed:

Capable to work under pressure
Proficiency in Microsoft Office, especially PowerPoint, Excel, etc.
Proficiency in data analysis skills required e.g. Tableau, SQL
High proficiency in English, able to communicate with local teams without barriers.
Demonstrate strong adaptability and resilience under pressure. Motivated, results-focused, and optimistic
Demonstrate good logical thinking, communication, and learning skills
Have deep insights into business development or operations
At least 5 years related working experience

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!