Careers at Trip.com Group

General information

Name

Operation Executive, Europe

Location

70 St Mary Axe, London

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Operation

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role

The Operations Executive will play a crucial role in ensuring the smooth and efficient operation of our hotel business development in Europe. This position involves coordinating with various departments, optimizing operational processes, and enhancing the overall team efficiency.

In this Role, you're main responsibilities will be:

Operational Management:

Implement and maintain standard operating procedures (SOPs) to enhance efficiency.
Collaborate with relevant teams to resolve any operational issues promptly.
Monitor daily operational data to ensure seamless performance.

Process Optimization:

Work closely with the product team to integrate new features and improvements.
Analyze current operational processes and identify areas for improvement.

Data Analysis and Reporting:

Prepare regular reports on operational performance and present findings to senior management.
Collect and analyze data to track performance metrics and identify trends.

Training Program Development:

Create and deliver engaging training materials, such as manuals, e-learning modules, and offsite sessions.
Design and develop comprehensive training programs tailored to BD team of all our products and procedures.

Needs Assessment:

Collaborate with team leaders to identify training needs and skill gaps.
Conduct regular assessments to evaluate the effectiveness of training programs and make necessary adjustments.

What you'll Need to Succeed:

Minimum of 3 years, proven experience in operations management, preferably within the travel or hospitality industry.
Ability to work collaboratively in a fast-paced environment.
Proficiency in data analysis tools and software.
Excellent communication and interpersonal abilities. Related experience in international business is preferred.
Strong analytical and problem-solving skills.
Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!