Careers at Trip.com Group

General information

Name

Operations and Finance Manager, UK (FinTech)

Location

70 St Mary Axe, London

Business unit

MBU-Finance

Working time

Full-Time

Type

Financial Controller

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About TripLink

TripLink (www.triplinkintl.com), established in 2019 as the fintech arm of Trip.com Group, has offices in Hong Kong, Shanghai, Singapore, London, Amsterdam, Tokyo, Seoul, Bangkok, Jakarta, and Kuala Lumpur. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme.

TripLink International (UK) Limited (“TripLink UK”) is a UK-incorporated B2B payment company currently applying for a UK Electronic Money Institution (“EMI”) licence. At TripLink, we deliver seamless, secure, and compliant B2B payment solutions through virtual commercial cards (VCC).

Role Overview

We are seeking a skilled Operations & Finance Manager to oversee both UK and Netherlands operations. This expanded role includes oversight of outsourced operational functions as well as safeguarding arrangements, treasury operations, and financial controls.

The successful candidate will play a pivotal role in ensuring operational excellence, financial integrity, and regulatory compliance. You will work closely with internal teams across Europe and Asia and external banking, outsourcing, and operational partners.

This role is ideal for someone with strong financial acumen, operational expertise, and a strategic mindset, looking to grow in the payments and fintech industry.

In this Role, you’ll get to:

Safeguarding & Compliance

Ensure full compliance with UK and EU regulatory requirements regarding the safeguarding of customer funds.
Monitor and report on safeguarding measures, conduct regular audits, and implement improvements.
Work with compliance and risk teams to manage and mitigate financial and operational risks.

Finance & Treasury

Execute daily reconciliation procedures; confirm reconciliation results, investigate anomalies, and coordinate fixes with teams and partners.
Manage banking relationships, accounts, cash flow, liquidity, and treasury products across UK & Netherlands.
Oversee multi-currency settlement processes with card schemes and clients; troubleshoot settlement issues across internal and external stakeholders.
Analyse card scheme and transaction data (revenues, costs, trends, volatility, acceptance rates); provide insights, forecasts, and recommendations.
Prepare financial reports and strategic analyses for management; support budgeting, pricing, and long-term business planning.
Contribute to treasury strategy including liquidity management, FX risk, derivatives, and bank business development.

Operations

Oversee both in-house and outsourced operations functions, ensuring service quality, compliance, and efficiency.
Support the build-out and optimisation of internal controls, processes, and operational mechanisms.
Collaborate closely with global teams (Shanghai, Hong Kong, Singapore, Amsterdam) to provide local insights and operational feedback.
Drive continuous improvement in processes, controls, and efficiency across UK & Netherlands operations.
Ensure smooth scheme and channel integration and support implementation of new product features.

What you'll Need to Succeed:

Bachelor’s degree in Finance, Accounting, Business, or related field; advanced degree or professional qualification (CA, ACCA, CFA) preferred.
4+ years’ experience in finance, operations, or treasury, ideally in fintech, payments, or e-money institutions.
Proven experience with reconciliation, safeguarding, settlement, and treasury in a multi-currency environment.
Experience managing outsourced operations and cross-border teams.
Strong analytical and problem-solving skills, with ability to translate data into actionable insights.
Excellent communication and interpersonal skills, able to work across cultures and geographies.
Based in the UK (with oversight of Netherlands).

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!