於 Trip.com 集團工作

一般資料

姓名

Business Marketing Manager, Attraction and Tours, HK

地點

35F, Tower 2, The Gateway, Hong Kong

業務部

BG-Vacation

工作時間

Full-Time

簽證 ID 類型

Business Operation

說明和要求

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

The Business Operations Manager will oversee the day-to-day operations of our Attractions and Tours segment in Hong Kong. This role is critical for driving traffic, optimizing resources, and ensuring the seamless execution of tours, attraction ticketing, and related services. The successful candidate will work closely with cross-functional teams, partners, and suppliers to optimize operations, drive efficiency, and enhance customer satisfaction.

In this Role, you’ll get to

Traffic & Revenue Optimization: Optimize site resources to monitor performance, driving traffic and revenue growth.
Product Selection: Analyze market trends to select key products resonating with the local audience.
Content Localization: Ensure clear, accurate, and appealing product descriptions in the local language.
Channel Promotion: Collaborate with internal teams to promote products via PPC, SEO, and social media.
Performance Tracking: Regularly analyze and track data to uncover insights and adjust strategies.
Data Analysis: Collect, analyze, and report data to predict trends and inform decision-making.
Operations Support: Coordinate with local and HQ teams, including HQ China, to ensure seamless operations, optimize resources, and align local efforts with broader company objectives.
Reporting & Analysis: Prepare and present reports on performance and KPIs, communicating actionable insights effectively.

What you'll Need to Succeed

Bachelor’s degree in Business Administration, Marketing, Tourism Management, Business Analytics, or a related field.
Minimum 5 years of operations management experience, preferably in travel, tourism, or e-commerce.
Excellent command of both English and Mandarin is essential for cross-border team coordination.
Strong communication, negotiation, and interpersonal skills.
Proficiency in operational management software and tools.
Ability to manage multiple priorities under pressure.
Strong analytical and problem-solving skills.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!