於 Trip.com 集團工作

姓名

Regional trainer - HTL

地點

10 West Campus , Taguig City

業務部

FU-IBU

工作時間

Full-Time

簽證 ID 類型

Customer Service

TRAINER, PHCC

About Us

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider

consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group

enables local partners and travelers around the world to make informed and cost-

effective bookings for travel products and services, through aggregation of

comprehensive travel-related information and resources, and an advanced transaction

platform consisting of mobile apps, Internet websites, and 24/7 customer service centers.

Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the

largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

? Train new employees on our business and operations, which includes flight, hotel,

trains, cars, et al

? Facilitate learning and development by making training plans, organizing training

schedules, evaluating success by getting feedback from trainees/employees

? Develop training materials and deliver knowledge logically; update modules, as

necessary

? Assess new employees' learning speed to competency, address issues that may

arise during training, and provide suggestions on our business, as necessary

Job Qualifications:

? Bachelor’s degree in Management, Comms, and/or any relevant field

? Excellent verbal and written English communication skills

? At least 2 years’ experience in customer care center training management; travel

industry, preferred

? Project management experience or training experience in organizational behavior

training, preferred

? Proficient in MS Office (Word, PowerPoint, Excel, et al)

? Detail-oriented; strong organization and coordination skills

? Strong learning ability and execution