CTrip หน้าหลัก

Account Management: Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting relationships with local businesses and partners. 

Customer Relationship Management: Develop an in-depth understanding of local chain needs, concerns, and goals to provide personalized solutions and exceptional customer service. 

Sales & Business Development: Identify new business opportunities within key accounts and work to expand product offerings or services. Proactively seek ways to drive revenue growth and improve account performance. 

Collaboration: Work closely with internal teams (DC team, marketing, operations) to ensure smooth communication and execution of customer needs. 

Contract Negotiation & Pricing: Handle negotiations for renewals, upselling, and contract amendments while ensuring profitability and long-term partnerships for both Trip.com and partners. 

Problem-Solving: Address and resolve customer issues in a timely and efficient manner to maintain customer satisfaction and retention. 

Reporting & Analysis: Regularly report on account performance, sales trends, customer feedback, and competitor activity. Use data to propose solutions and strategies for improvement. 

Market Insights: Keep abreast of market trends, competitive landscape, and customer preferences to recommend changes and enhancements in product offerings. 

Customer Training & Support: Provide guidance to customers on product usage, new services, and best practices to enhance their experience with the brand. 

Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region. 

Educate accommodation providers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue. 

Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers 

Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio 

Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.) 

Provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization. 

Other assigned tasks based on business need