CTrip หน้าหลัก

· Assist customers with their inquiries and concerns in English and Spanish via phone, chat, or e-mail 

· Communicate effectively with customers, showing empathy and patience 

· Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required 

· Advocate the Trip.com culture both internally and externally 

· Assist with ad hoc projects, as assigned 

· Good verbal and written English and Spanish communication skills; Spanish language proficiency is a MUST (B2) 

· At least 1 year experience in customer care center; travel industry experience, preferred 

· Has passion for helping and supporting others and gains sense of fulfilment from saving someone’s day 

· Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays 

· Good computer skills and knowledge of MS Office tools 

· Positive and forward-thinking attitude; diligent and results-oriented