CTrip หน้าหลัก

We are looking for a Commercial Manager for the UK market to join our Train Business Unit. The role focuses on managing and growing our relationships with UK Train Operating Companies (TOCs), improving our commercial performance, and supporting our strategy to grow Trip.com’s train business in the UK.

This person will be the key contact for all UK rail partners and will work closely with internal teams (product, marketing, operations, and finance) to deliver strong business results.

• Lead relationships with UK TOCs.
• Manage day-to-day communication, contracts, performance reviews, and quarterly business updates.
• Negotiate incentives, marketing funds, and commercial agreements to maximise revenue.
• Ensure compliance with UK rail industry standards and retailers' rules.

• Own commercial performance for the UK market: revenue, ticket volume, commissions, cost optimisation.
• Analyse market trends, competitor moves, and online rail retailing developments.
• Identify new opportunities such as fare types, new routes, promotions, and product improvements.
• Build business cases to support strategic decisions (e.g., new partnerships, feature adoption, yield initiatives).

• Work closely with the product team to prioritise UK-specific features (fares, after-sales rules, disruption flows).
• Coordinate with marketing to plan and execute co-branded campaigns with UK TOCs.
• Support the operations and customer service teams with UK-specific processes and requirements.
• Align internally to ensure strong execution across all teams.

• Track UK business results: GMV, tickets per day, incentives, product adoption, user behaviour.
• Prepare monthly and quarterly updates with insights and recommended actions.
• Monitor performance of commercial agreements and adjust strategies when needed.

• Experience working directly with UK TOCs (commercial, account management, or partnership role).
• Background in an OTA, rail retailer, mobility platform, or transport company.
• Native-level English communication skills (written and spoken).
• Solid understanding of the UK rail ecosystem, fare structures, and distribution landscape.
• Strong negotiation, relationship-building, and project management skills.
• Data-driven mindset with the ability to interpret commercial KPIs and market performance.
• Comfortable working in a fast-paced, international environment.

• Experience with digital ticketing, e-commerce, or app-focused rail products.
• Understanding of after-sales, refunds, disruption management, and revenue protection.
• Knowledge of cross-border rail or multimodal integrations.
• Experience working with Asian or global tech companies.

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.