CTrip 홈

Why us

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centers for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

트립닷컴(Trip.com)은 글로벌 원스톱 서비스 온라인 여행사로 39개 국가 및 지역에서 24개 언어로 제공하고 있습니다. 아울러 200개 국가 및 지역의 2,600개 공항을 연결하는 480개 이상의 항공사와 120만개 이상의 호텔로 구성된 광범위한 네트워크를 보유하고 있습니다.

트립닷컴은 24시간 연중무휴 이용할 수 있는 세계적 수준의 고객 서비스(다국어)와 서울 및 에든버러, 도쿄 등에 위치한 서비스센터를 통해 전 세계 수백만 고객에게 최상의 여행을 제공하기 위해 노력하고 있습니다.

트립닷컴은 고객에게 최상의 서비스와 경험을 제공하기 위해서 고객들이 소중한 여정 중에 겪는 어려움에 귀 기울이며, 뛰어난 전문성을 바탕으로 고객이 보다 완벽한 여행을 할 수 있도록 돕는 역할을 수행합니다.

우리는 단순히 고객의 여정을 돕는 것에 그치지 않고 삶의 소중한 순간을 함께하고자 합니다.

트립닷컴과 함께 앞으로 펼쳐질 더 많은 기회를 바로 지금 잡으세요.

The Information We Collect

We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details, information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. Your details will be provided to entity/department you are applying for a job with. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; processing applications for employment, etc.

Job Description

As the Customer Advisor, you will

• Assist customers with their inquiries and concerns via phone, chat, or e-mail
• Communicate effectively with customers, showing empathy and patience
• Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned

• 인바운드(전화/채팅/이메일 등)를 통해 항공권 예약 및 결제 변경과 관련 제반 고객문의에 대한 상담 진행
• 고객 상담 관련 업무상 모든 부분에 대한 개선과 발전을 제안

Skills & Experience

• Good verbal and written Korean (Mono-lingual) and English communication(bi-lingual) communication skills
• Has a passion for helping and supporting others and gains a sense of fulfillment from saving someone’s day.
• Good computer skills and knowledge of MS Office tools
• Positive and forward-thinking attitude; diligent and results-oriented
• We are providing the most competitive compensation and benefits with an open and horizontal culture & and working environment.
• Shifting schedule, working 5 days in a week (Mon to Sun)

Contract Type

• Fixed-term contract (1 year)
• Probation 3months
• The contract can be transferred to permanent, extended or terminated according to working performance.

Work Time

• Working 5 days a week (8 hours work in day)
• Mon - Sun shift schedule work

What We Offer

• Fast-growing global platform
• Global career opportunities
• Professional coaching and training
• Recognition & Award Programs
• Activities: Customer Service Day, Company Birthday Celebration, etc.
• Hybrid working mode.
• Friendly office environment located in downtown.
• Competitive salary and compensation