Careers at Trip.com Group

General information

Name

Flight Performance Analysis Manager

Location

35F, Tower 2, The Gateway, Hong Kong

Business unit

BG-Air Ticketing

Working time

Full-Time

Type

Data Analysis(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About the Role:
We are looking for a sharp, data-driven Flight Performance Analysis Manager to join our regional team. This role sits at the intersection of business insight and operational excellence—perfect for someone who thrives on solving complex challenges and turning data into impactful strategy. You'll partner closely with our airline regional business developers to uncover hidden opportunities, drive performance, and elevate our competitive edge in a fast-moving industry.

In this Role, you’ll get to:

Partner with regional airline business development teams to harness a variety of data sources, uncovering market opportunities and driving data-informed business strategies.
Conduct robust competitor benchmarking to surface best practices and pinpoint flight content optimization opportunities.
Collaborate cross-functionally with internal and external stakeholders to align insights and initiatives with business goals.
Take the lead on investigating anomalies in market sales performance, serving as the go-to problem solver for flight content-related challenges.
Produce and present deep-dive reports, executive-ready presentations, and actionable recommendations to regional airline teams.
Design and maintain localized data tools tailored to the unique needs of each market, empowering more informed decision-making.
Spearhead initiatives to automate repetitive manual analyses and streamline workflows with systematic solution, enhancing overall team efficiency and impact.

What you'll Need to Succeed:

Bachelor's degree in Business Analytics, Data Analytics, Economics, or a related field.
Flight industry experience is in principle to have.
Proven experience in market analysis, data tools, and performance improvement.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work under high pressure and manage multiple priorities.
Proficiency in data analysis tools and software.
Can-do attitude, embraces challenges.
Empathetic mindset and critical thinking.
Ability to work effectively in a team setting and contribute to a positive team culture.
Advanced to native level of proficiency in English is a must, Mandrin speaking is a plus

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!