Careers at Trip.com Group

General information

Name

Client Success Manager

Location

BNI Tower, 30 Raffles Place, Singapore

Business unit

MBU-Corporate Travel

Working time

Full-Time

Type

Business Development

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited (Nasdaq: TCOM)

In this Role, you’ll get to

Develop and maintain strong relationships with key clients through regular communication and meetings.
Identify and understand client needs and expectations, ensuring they are met or exceeded.
Act as the primary point of contact for clients, providing timely and accurate information and updates.
Identify opportunities to grow revenue through upselling, cross-selling, and renewals.
Negotiate and close contracts with clients, ensuring profitability and alignment with company goals.
Work closely with the sales team to identify and target new key clients.
Develop and implement account strategies to optimize client satisfaction and retention.
Analyze client data to identify trends, opportunities, and potential risks.
Work with internal teams to ensure smooth service delivery and issue resolution.
Collaborate with other departments (e.g., operations, finance, marketing) to ensure a seamless client experience.
Mentor and provide guidance to junior account managers, sharing knowledge and best practices.
Participate in cross-functional teams to enhance overall client satisfaction.
Stay up-to-date with industry trends, best practices, and competitors' offerings.
Attend relevant industry events and conferences to network and share knowledge.
Seek opportunities for personal and professional growth, including training and certification.

What you'll Need to Succeed

Bachelor's degree in business administration, marketing, or a related field.
5+ years of experience in a client-facing role, preferably in the business travel or travel management industry.
Proven ability to develop and maintain strong client relationships.
Excellent negotiation, communication, and presentation skills.
Strong analytical skills, with the ability to interpret data and make informed decisions.
Ability to work independently and as part of a team, managing multiple accounts and priorities.
Proficiency in Microsoft Office suite, especially Excel, Word, and PowerPoint.
Willingness to travel for client meetings and industry events.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!