Careers at Trip.com Group

General information

Name

Market Executive, Oceania (Global hotel-chain)

Location

20 Bond Street , Sydney

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Development

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

This role will play a crucial role in supporting the OC MM team in efficiently addressing Chain requirements and ensuring smooth operations across all aspects of the Chain business.

In this Role, you’ll get to

Generate Chain Business Review Reports:

Regularly prepare comprehensive Chain business review reports tailored to specific Chain requirements.
Collaborate with internal teams globally or regionally to gather feedback based on the counterpart involved in the Chain meetings.
Compile and analyze relevant data and opportunities to enhance the understanding of Chain dynamics.
Ensure timely follow-up on Chain requests post meetings.

Monthly Chain Reporting:

Develop and deliver monthly reports catering to the Chain's specific needs.

Assist in Chain Request Management:

Proactively handle various Chain requests, including but not limited to:
Coordinating with new hotel openings.
Troubleshooting issues faced by hotels.
Preparing data for content review, MM contact lists, and specific brand data requests.
Managing rate disparity emails.

Maintain OC Confluence | Chain CRM Updates:

Regularly update the Confluence platform | Chain CRM with pertinent information related to Chain projects and Chain-specific updates.
Assist in Chain Request Management

SSDR Project

MT SSDR - Follow up, verify and prepare the file to be sent to Hotel Partners
SSDR Tracker file for all Chains to provide Chain a working file to share on their progress

What you'll Need to Succeed

Min. 3 years’ experience in e-commerce, marketing support, hotel reservation and coordination, revenue/yield management, etc.
Detail oriented and fast learning capability
Able to work independently with minimal supervision
Dynamic, positive, and a good team player
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Relevant exposure in hotel/tourism/OTA environment will be a plus
Excellent command of English, and business-level fluency in Mandarin would be an advantage

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!