Careers at Trip.com Group

General information

Name

Account Manager (Virtual Credit Cards / Fintech / Payments)

Location

70 St Mary Axe, London

Business unit

MBU-Finance

Working time

Full-Time

Type

Product Operation(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About TripLink

Triplink (www.triplinkintl.com), founded in 2019, is the fintech division of Trip.com Group. Triplink operates globally with offices in major cities across Asia, Europe, and beyond. Since 2022, Triplink has been recognized as a leading commercial card issuer in its market.

As an Account Manager, you will own a portfolio of strategic customers, ensuring they receive maximum value from our payment solutions. You’ll be responsible for deepening relationships, identifying upsell opportunities, and maintaining revenue growth. You’ll work cross-functionally with Product, Risk, and Operations to resolve issues, drive client satisfaction, and support commercial targets.

In this Role, you’ll get to:

Act as the primary point of contact for assigned accounts, building strong relationships with key decision-makers while driving revenue growth.
Monitor account health, identify risks to revenue, and implement mitigation plans. Track volume performance and ensure clients meet or exceed processing targets.
Understand client business goals and payment needs, proactively pitching additional services such as new product features, expanded payment corridors, and bespoke funding options to enhance their experience and increase revenue.
Analyse transaction data to generate insights, optimise client experiences, and increase product adoption and transaction volumes.
Develop and execute tailored account plans that include clear growth objectives, timelines, and success metrics, ensuring that both you and your clients are aligned on goals.
Work closely with internal teams to support seamless onboarding and the rollout of new products or use cases within existing accounts, fostering expansion opportunities.
Regularly engage with clients to collect feedback, uncover pain points, and identify market trends. Working closely with internal teams (Product, Risk, Compliance, Operations) to address issues, troubleshoot, and incorporate feedback to enhance products and services.

What you'll Need to Succeed:

3–6 years of experience in account management or client success in a fintech, payments company, or B2B SaaS platform.
Strong understanding of virtual credit cards, B2B payments, or travel payments a plus.
Demonstrated track record of managing large or high-growth accounts and exceeding revenue targets.
Excellent commercial instincts; able to identify and close upsell/cross-sell opportunities.
Strong analytical skills – comfortable using data to drive strategy and client engagement.
Ability to communicate effectively across different levels and functions within both client and internal organisations.
Experience using CRM tools (e.g., Salesforce, HubSpot), Excel, and BI dashboards.
Comfortable in a fast-paced, evolving environment with multiple competing priorities.
Experience managing accounts in the travel industry (e.g., OTAs, TMCs, airlines) and familiarity with regulatory/compliance frameworks related to card issuance or money movement is a plus

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!