Careers at Trip.com Group

General information

Name

Hotel Support Specialist - JP

Location

TOKYO TORCH Tokiwabashi Tower, Tokyo

Business unit

BG-Accommodation

Working time

Full-Time

Type

Customer Service Partner

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

仕事内容:
• 電話、電子メール、オンラインチャットなどを通じ、ビジネスパートナーの問題を解決する（必要に応じて顧客に直接連絡をする）；
• 会社の定めに従って、最前線で現地のビジネスチームと海外のビジネスパートナーをサポートする；
• 企業戦略の変動に対応し、常に最新のビジネス知識を保つ；
• Trip.comのホテル管理システムを提携ホテルに宣伝する；
• 他部署と連携し、ビジネスパートナーの満足度を向上させる；
• 上司に与えられた業務をこなす。
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.
2. Adapt to corporate strategy adjustment and keep business knowledge updated.
3. Help to solve the partner's demand in the daily operation of Ctrip system by telephone, email or online chat（contact customer directly if necessary）.
4. Promote Ctrip’s hotel management system to our cooperative hotels.
5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
6. Complete temporary tasks assigned by superiors.
求める人材:
• 大学卒業以上；
• ネイティブレベルの日本語能力とビジネスレベルの英語能力、中国語ができることが好ましい；
• シフト制のため、土日祝日に出勤できる方；
• 高いサービス意識、プロ意識、学習能力を持ち、前向きで、プレッシャーに負けず、チームワークを築くことができる。シフト制に対応できる；
• ホテル、航空券取り扱いカウンター、およびコールセンターでの関連業務経験があれば好ましい。
1. Diploma or above, can handle the daily　communication in Japanese and English. Chinese Speaking is preferred
2. Excellent service awareness and professional　dedication, strong learning ability, positive attitude, and strong ability to　work under pressure, excellent teamwork ability, able to adapt to the work shift　system.
3. Relevant working experience in starred hotel,　airline ticket counter or call center is preferred.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!