Careers at Trip.com Group

General information

Name

User Experience Research Expert, SG

Location

BNI Tower, 30 Raffles Place, Singapore

Business unit

BG-Accommodation

Working time

Full-Time

Type

Product Operation(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction: We are looking for a User Experience Researcher with strong design experience to join Trip.com's UX Research team. This role will be central to shaping how we design for a global audience of travelers, driving confidence in booking experiences across cultures and markets.

In this Role, you’ll get to:

Lead generative and evaluative research: Design and run studies (interviews, usability tests, concept/prototype evaluations, surveys) to inform product direction.
Concept testing & validation: Evaluate early-stage ideas and prototypes to identify user value, risks, and opportunities.
Moderate and facilitate workshops (co-creation, problem framing, ideation, alignment sessions) to help teams make faster, clearer decisions.
Foundational research: Explore global traveler behaviors, mental models, and pain points to inform long-term product strategy.
Cross-functional influence: Present insights and design implications clearly to PMs, designers, and stakeholders across multiple regions.
Scale research practice: Develop methods, playbooks, and toolkits that enable other teams to run lightweight concept tests and validations.

What you'll Need to Succeed:

5+ years of experience in UX Research, or related field.
Strong background in design methods (wireframing, prototyping, storyboarding, journey mapping).
Experience with facilitating workshops or design sprints in cross-functional teams.
Proficiency in qualitative research (interviews, diary studies, usability tests) and exposure to quantitative methods.
Ability to work across global markets, understanding cultural and localization nuances.
Excellent communication and storytelling skills for presenting insights.
Experience in travel, e-commerce, or platform products.
Familiarity with multi-market research or localization challenges.
Proficiency in tools such as Figma, Miro, Dovetail, Maze/Lyssna, or equivalent.
Fluency in more than one language (English required; Mandarin, Japanese, or other market languages a plus).

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!