Careers at Trip.com Group

General information

Name

User Experience Research-EU

Location

Frankfurt

Business unit

BG-Accommodation

Working time

Full-Time

Type

Quality Assurance

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for a UX Researcher to deepen our understanding of traveler expectations, behaviors, and decision-making across diverse markets. You will uncover insights that shape how we build transparent, intuitive, and trustworthy booking experiences for millions of users worldwide.

In this role, you will work end-to-end across strategic and tactical product questions, partnering with PMs, designers, and analysts to identify unmet needs, evaluate new concepts, and guide product decisions with evidence. You will bring structure, clarity, and rigor to ambiguous problems, helping teams align around user understanding

In this Role, you’ll get to

Lead generative and evaluative research using qualitative and mixed methods across the product lifecycle.
Conduct structured, high-quality studies (interviews, diary studies, usability tests, concept evaluations, surveys) and synthesize findings into clear direction for teams.
Map user journeys, expectations, and mental models to guide improvements in user experience
Identify meaningful cross-market patterns and cultural nuances that influence decision-making, discoverability, and conversion.
Translate insights into actionable product implications, collaborating closely with PMs, designers, and cross-functional partners
Drive alignment by presenting research in a clear, evidence-based, and structured way that supports decision-making.
Contribute to scalable research practices, building repeatable frameworks, toolkits, and methods for multi-market studies.

What you'll Need to Succeed

Required:

5+ years of experience in UX Research or related field.
Strong qualitative research expertise with a solid understanding of quantitative approaches。
Experience running end-to-end research and structuring insights for product and design partners.
Strong analytical and synthesis skills, able to bring clarity to complex or ambiguous problem areas.
Excellent communication, with a preference for clear, structured storytelling.
Fluency in English.

Preferred:

Experience in travel, e-commerce, or platform products.
Background in multi-country or cross-cultural research.
Fluency in German is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!