Careers at Trip.com Group

General information

Name

Talent Acquisition Specialist - Call Centre

Location

Menara Prudential, Kuala Lumpur

Business unit

FU-HR Department

Working time

Full-Time

Type

Talent Acquisition

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

Manage the end-to-end delivery of talent acquisition process in the responsible area, covering both operational and strategic positions locally and cross-border hires.
Proven ability to design and execute high-volume recruitment campaigns, efficiently sourcing and hiring large numbers of candidates within tight deadlines while maintaining quality standards and candidate experience
Understand and provide external market intelligence and collect valuable information through interviews or other channels to provide local talent insight to local HR and the hiring team.
Leverage internal and external recruitment resources, monitor pipeline data and identify areas of improvement in the recruitment process to improve overall lead-time efficiency.
Manage successful relationships with stakeholders (candidates, line managers, HRBP, vendors etc.), and ensure a smooth hiring process and create positive interview experience for candidates.
Strong proficiency in managing recruitment progress updates, measure key metrics, and generate accurate reports for stakeholders.
Assist in ad-hoc works related to talent acquisition such as employer branding and interview skill training, onboarding management and etc.

What you'll Need to Succeed

Bachelor’s degree or above
At least 5 years’ working experience in recruitment, ideally from call centers/BPO/shared centers/e-commerce/Internet industry
Excellent interview, stakeholder management skill
Negotiation, problem-solving, research/sourcing skills and interpersonal skills
Solid experience working in global and matrixed team through ambiguous and complex projects with successful and impact-driven outcomes.
High adaptability and resourcefulness to navigate through a fast-paced and growing environment

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement.

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!