Careers at Trip.com Group

General information

Name

Benefits & Payroll Specialist, EMEA

Location

70 St Mary Axe, London

Business unit

FU-HR Department

Working time

Full-Time

Type

Compensation and Benefits

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

We are looking for a confident Benefits & Payroll Specialist to take ownership of benefits administration (70%) while also supporting accurate and timely payroll operations (30%) across Europe.

This role is ideal for someone who is confident managing multi-country benefits, collaborating with vendors, and ensuring a smooth, consistent employee experience. You'll work closely with HR, Finance, Legal, and external partners to ensure our programs remain compliant, competitive and employee-focused.

In this Role, you’ll get to

Lead day-to-day benefits operations across Europe, ensuring smooth delivery and a strong employee experience.
Manage the full benefits lifecycle, including enrolment, eligibility, renewals, vendor coordination, and payments.
Partner with brokers and insurers to maintain service quality and resolve issues promptly.
Support annual renewals, procurement, and ongoing programme reviews, including benchmarking and improvements.
Monitor utilisation and feedback to keep offerings competitive and relevant.
Ensure compliance with local legislation and maintain accurate documentation and data.
Provide clear, supportive guidance to employees on benefit programmes.
Support accurate, timely payroll processing across multiple European countries.
Manage monthly inputs such as new hires, terminations, changes, leave and benefit updates.
Perform checks, reconciliations and data validations to maintain payroll accuracy.
Work closely with payroll vendors and internal teams to meet deadlines and statutory requirements.
Resolve payroll queries and discrepancies promptly.
Maintain accurate HRIS/payroll data and support reporting for audits, compliance and forecasting.

What you'll Need to Succeed

5–8+ years of experience in benefits and/or payroll across European countries.
Strong background in benefits administration, vendor management and multi-country program coordination.
Good knowledge of UK/European payroll processes, statutory rules and compliance requirements.
Experience working with HRIS and payroll systems, with strong Excel/Google Sheets ability.
High level of accuracy, organisation and attention to detail.
Clear and confident communication skills, with an employee-first mindset.
Ability to work independently in a fast-paced, international environment.
CIPP or similar certification is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!