Careers at Trip.com Group

General information

Name

Associate Marketing CRM Manager/ CRM Manager, ID

Location

Worktren Alam Sutera, Tangerang

Business unit

FU-IBU

Working time

Full-Time

Type

Activity Planning & Operation

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are seeking a creative and data-driven CRM Marketing Manager to strategize, develop and execute localized, compelling CRM strategies that to increase business growth and drive user growth. The ideal candidate will have a strong understanding of CRM platform and best practices, with the ability to analyze data and optimize performance.

In this Role, you’ll get to:

Develop, plan, and execute localized CRM strategy to increase market growth and improve user growth of Indonesia market
Design and implement targeted CRM campaigns across email newsletters and app push notifications to drive customer retention and cross-selling opportunities
Analyze and optimize key CRM metrics including open rates, click-through rates, conversion rates as well as user growth metrics
Conduct competitive CRM analysis to strategize actionable plans and recommend improvements
Update on industry & trends to identify new opportunities and growth
Performing other duties when needed

What you'll Need to Succeed:

A minimum Bachelor's degree in Marketing, Communication, or a related field
At least 5 years with proven experiences in CRM role
OTA is preferred or E-commerce background
Strong analytical skills, data-driven decision making
Experience in using email marketing platforms and automation tools
Creative to produce localized and effective CRM that fit to Indonesia market
Good in English (written and verbal) to work in multicultural working environment
Good teamwork spirit, multitasking and quickly adapt to fast-paced environment and the rapid changes of business conditions.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!