Careers at Trip.com Group

General information

Name

Senior HR Specialist (Assistant Manager level), MY

Location

Exchange 106, Kuala Lumpur

Business unit

FU-HR Department

Working time

Full-Time

Type

HR (General)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for a passionate and high-performing HR professional to join the Trip.com Malaysia team as a Senior HR Specialist. This role offers a unique opportunity to lead cross-functional HR initiatives that enhance employee experience, drive talent development, and strengthen our local culture and employer brand. You will collaborate closely with global HR stakeholders and local business leaders to deliver impactful programs in a fast-paced, high-growth environment.

In this Role, you’ll get to

Strategic HR Partnership

• Act as a trusted HR advisor to local business teams, providing HR insights and support aligned with company goals.

• Partner with HQ HRBPs and COEs to localize and implement global HR strategies and policies.

• Provide functional guidance to junior HR team members to ensure effective execution of HR initiatives.

Employee Experience, Culture, Learning & Talent Development

• Lead engagement programs, wellness initiatives, and ESG efforts to foster a collaborative and inclusive workplace.

• Deliver learning, talent development, and recognition programs by identifying local needs and partnering with the COE.

• Support employee growth and retention through data-driven insights and targeted initiatives.

Employer Branding

• Promote local employer branding initiatives in alignment with HQ campaigns, including social media presence, career platforms, and university partnerships.

• Enhance visibility on external review platforms (e.g., Glassdoor) and support talent attraction efforts.

HR Operations & Compliance

• Manage employee queries, grievances, and disciplinary actions in alignment with company policies.

• Oversee HR operations managed by Shared Services Centre, ensuring smooth execution of onboarding, offboarding, leave, benefits, and other related processes.

• Drive HR functional excellence and continuous process improvement, including automation of manual processes and SLA tracking.

• Monitor HRIS data accuracy and support reporting needs.

What you'll Need to Succeed

• Bachelor’s Degree in Human Resources, Psychology, Business Administration or a related discipline.

• 5–6 years of HR experience, preferably in a regional or MNC environment.

• Strong interpersonal and stakeholder management skills.

• Solid understanding of Malaysian labor laws and HR best practices.

• Experience in employer branding, employee engagement, or L&D/talent development initiatives is a strong advantage.

• Agile, proactive, and able to work independently while collaborating across teams.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!