Careers at Trip.com Group

General information

Name

Senior Product Operation Specialist (User Research)

Location

70 St Mary Axe, London

Business unit

FU-Content Center

Working time

Full-Time

Type

Product Operation(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

We are looking for a Content Quality Manager with a passion for travel to join our team at Trip.com. In this role, you’ll play a pivotal part in shaping and maintaining the quality of our tourism content while enhancing the overall user experience for our EU audiences and customers.

In this Role, you’ll get to:

Quality management of content: Responsible for the quality control of on-site tourism content, including but not limited to verifying channel information such as guides, attractions, travel hotspots, festivals, exhibitions, etc. To ensure the freshness, accuracy, and comprehensiveness of content information.
User experience and product quality standard design: Participate in designing user experience and quality standards, assist in establishing indicator systems, continuously monitor and evaluate the effectiveness of the quality management system operation；
Market trends and operational strategies design: Continuously maintain a high level of attention to the responsible market, including market hotspots and travel trends, work closely with product and R&D teams, corporate with the improvement of content operation efficiency.

What you'll Need to Succeed:

Love traveling and familiar with the travel routes in different regions. More than 3 years of relevant work experience in the travel industry, with a deep understanding and keen insight into the tourism market, familiar with the characteristics of travel products and user needs;
Strong quality management awareness, successful process management cases and experience, familiar with quality management system, proficient in induction, deduction and other work methods.
Be professional to summarize and abstract problems, data analysis, cross team communication and coordination, logical thinking, and user thinking. Experience as a product manager is preferred;
Attentive, strong communication skills, strong sense of responsibility, able to adapt to changes, and adjust priorities and priorities in a timely manner according to the department's work direction.
Have a global perspective, working proficiency in English.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!