Careers at Trip.com Group

General information

Name

Operation Manager/Executive

Location

Remote, Los Angeles

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Operation

Description & Requirements

About Us

Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".

The position requires the candidate to be based in Los Angeles.

In this Role, you’ll get to:

Provide operational support to the Americas Market Management team to ensure smooth execution of daily business activities
Assist in preparing reports and performance analyses to track operational efficiency and KPI achievement
Identify process gaps and propose data-driven recommendations to improve productivity and workflow quality
Support planning, coordination, and follow-up of regional business initiatives, campaigns, and cross-functional projects
Collaborate with internal teams (Finance, Product, Market, Customer Service, etc.) to streamline partner and operational processes.
Maintain accurate documentation, SOPs, and training materials to support knowledge sharing and process standardization.
Utilize internal systems and analytical tools to monitor operations, troubleshoot issues, and provide actionable insights.

What you'll Need to Succeed:

Bachelor’s degree in Business, Operations, Hospitality, Tourism, or a related field.
Strong analytical, organizational, and problem-solving skills with attention to detail.
Proficiency in Microsoft Excel and PowerPoint; experience with SQL or data visualization tools (e.g., Power BI, Tableau) is a plus.
Excellent written and spoken English communication skills.
Strong interpersonal skills and the ability to work effectively across global teams.
Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
Familiarity with the travel, hospitality, or e-commerce industries is an advantage.
Mandarin proficiency is a plus, but not required.

Behavioral Requirements

A desire to learn new things and improve yourself
Integrity is fundamentally important to you
You want to make a travel experience better for everyone
A natural relationship builder and influencer to industry leaders
You are naturally inspiring
Strategic thinking and an ability to connect the dots between suppliers and end-user customers

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!