Careers at Trip.com Group

General information

Name

Growth Product Manager, US & Canada

Location

Norwalk, CA

Business unit

FU-IBU

Working time

Full-Time

Type

Product Operation(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

We are hiring a Growth Product Manager for our North America markets. In this role, you will build the localized product experience from 0 to 1, define our local product strategy to tailor our product to the US & Canada markets, size the business opportunity and impact, and work globally and cross-functionally to launch local-specific initiatives and features. This is an individual contributor role reporting into the Director of Product & Marketing for US & Canada (based in Los Angeles). This will be a hybrid role located in either Los Angeles, California, USA (valid US work authorization required) or Shanghai, China.

In this Role, you’ll get to:

Help develop and own execution of local product strategy, feature prioritization, and initiatives to adapt our products and user experience for US & Candian customers.
Work collaboratively to influence cross-functional global and headquarters product, UX/design, marketing/merchandising, campaigns, and BD teams to drive local product initiatives.
Leverage data to identify business opportunities and translate them into actionable business solutions, shape future effective profitable strategies, and make recommendations for improvements.
Conduct integrated usability studies, research, and market analysis to understand customer needs and identify opportunities, plan product roadmap, and build localized products and features.
Regularly provide local market intelligence and insights to local teams and headquarters to influence global product and marketing direction.
Monitor and report on performance of product features and programs in our local markets.

What you'll Need to Succeed:

5+ years of experience working in a consumer-facing and product-facing role, such as product management, product growth, product strategy, product marketing, strategy & analytics, business, or a related field
Demonstrated ability to lead and influence cross-functional teams in a global setting
Passionate about solving customer problems
In-depth understanding of the US & Canada consumer markets and travelers
Strong analytical and problem-solving skills
Entrepreneurial mindset - you are excited about driving growth for new-stage products
Fluent in both verbal and written English

Preferred Qualifications:

Relevant experience in the travel, OTA, ecommerce, payments, or related industry
Advanced proficiency in SQL
Fluent in Mandarin
Global working experience

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!