Careers at Trip.com Group

General information

Name

Entertainment Business Operations Manager (Korea)

Location

VisionPort, Seoul

Business unit

FU-Marketing Department

Working time

Full-Time

Type

Business Operation

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

Oversee and coordinate ticket delivery and other fulfillment processes in Korea to ensure efficiency and accuracy
Lead the exploration and implementation of superior local fulfillment solutions, such as evaluating, onboarding, and managing local third-party logistics or ticketing platform partners to achieve efficient outsourcing and enhance the overall user experience
Act as the central coordinator for high-priority customer incidents in the Korean market, working closely with the global customer service team to provide localized support, resolve complex issues professionally and efficiently, and defend the company's brand reputation
Monitor and analyze operational data for the Korean market, accurately identify process bottlenecks, and continuously optimize the end-to-end experience from ticket sale to user admission
Use the optimization of the fulfillment system as an opportunity to deeply penetrate the Korean live entertainment industry, systematically mapping and establishing solid relationships with major entertainment companies
Provide key decision-making support for optimizing the company's fulfillment strategy and identifying potential partnership opportunities by keenly insighting into the lobal tour plans of Korean artists
Collaborate closely with the company's global business development team, acting as a "strategic hub" for the Korean market, providing core support for negotiations with local key partners, and facilitating the achievement of strategic collaborations
Promote the platform as a preferred ticketing partner for mainstream Korean artists and promoters when planning global tours

What you'll Need to Succeed:

Native-level fluency in Korean
Fluency in English or Chinese is a plus
Deep understanding and passion for the Korean music and entertainment industry, familiar with the operational models of mainstream entertainment companies
Minimum 3 years of experience in project coordination, operations management, or business development within complex international environments
Background in ticketing, the entertainment industry, e-commerce platforms, or top-tier consulting firms is preferred
Unwilling to merely execute tasks passively; able to proactively identify business growth opportunities from operational details and drive change
Expertise in establishing long-term, stable, and trusting professional relationships with local partners
Ability to create clear paths in ambiguous and fast-paced environments, efficiently coordinate multi-party resources, and tackle challenges
Capable of handling sensitive information appropriately and understanding business boundaries

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!