Careers at Trip.com Group

General information

Name

[GRIT] - Client Success Trainee, SG

Location

BNI Tower, 30 Raffles Place, Singapore

Business unit

MBU-Corporate Travel

Working time

Full-Time

Type

Business Development

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

This 6-month traineeship offers hands-on experience in client success and business operations, where you will support Client Success Managers through data analysis, preparation of client-facing presentations, and drafting of project proposals. You will also contribute to client satisfaction and team efficiency by assisting with business reviews and maintaining process documentation.

In this Role, you’ll get to:

Conduct reporting and data analysis.
Preparation of presentation materials and client-facing collaterals. Responsible for process documentation within the CSM team.
Assist Customer Managers in developing project proposals.
Assist Client Success Managers in the preparation of business reviews, including but not limited to data analysis and client presentations.
Assist to document and brainstorm solutions related to clients' requirements.

What you'll Need to Succeed:

Graduated with a Bachelor Degree
No prior full-time working experience is required
Strong organizational and documentation ability.
Detail oriented with high accuracy in tracking and reporting.
Good analytical skills, proficiency in Excel.
Strong verbal and written communication.
Ability to work cross functionally.
Self-driven, proactive, structured; eager to learn in a fast-paced environment.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!