Careers at Trip.com Group

General information

Name

Customer Advisor_JP_FLT_IB

Location

PMO Tamachi Ⅱ, Tokyo(CC)

Business unit

FU-IBU

Working time

Full-Time

Type

Customer Service

Description & Requirements

Responsibilities
* Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
* Communicate effectively with customers, showing empathy and patience;
* Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
* Advocate the [1] Trip.com culture both internally and externally;
* Assist with ad hoc projects assigned by Team Leads / Supervisors.

Qualifications
* Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
* Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
* Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
* Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
* Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

About Us
[2] Trip.com 's unique selling proposition is its exceptional global service. We have consistently prioritized brand reputation and customer experience through our dedicated service efforts.
Since 2014, [3] Trip.com 's Customer Support Center (CSC) has expanded to include 15 global customer support centers worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travelers around the world.
Our service strategy revolves around localization, adapting to local cultures, and acting as a bridge between customers and suppliers. We utilize technology to improve service efficiency and rely on highly skilled personnel to address complex issues. With our overarching goal of cost-saving and efficiency improvement, we have implemented various service projects.

Why Choose Us
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At [4] Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Enjoy discounts for booking travel products at [5] Trip.com
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon!