Careers at Trip.com Group

General information

Name

Connectivity Technical Manager

Location

WeWork - Neue Schönhauser Straße, Berlin

Business unit

BG-Accommodation

Working time

Full-Time

Type

Product Operation(Business)

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role:

Join our team as a Connectivity Manager, where you’ll support hotel partners with technical connectivity, troubleshoot integration issues, and help ensure a smooth booking experience for travellers worldwide. We’re looking for a tech-savvy communicator who’s eager to grow in a fast-paced global travel company. Ready to make an impact on millions of journeys?

In this Role, you’ll be responsible for:

Internal Technical Response:

Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed
Identify possible causes and take care of individual and/or basic issues
Provide the first technical response and feedback to the local team for system connectivity related concerns

Partner Integrations / Technical Engagement Management:

Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner
Work with internal teams and partners to analyze/troubleshoot integration and operation issues
Create and maintain accurate integration documentation for new integration, enhancement and migration
Provide API integration and testing support, both internally and externally
Perform end to end testing with partner system connectivity.

What you'll Need to Succeed:

Direct experience in Connectivity with hotels and accommodation providers.
Experience in the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML).
Be able to multitask, prioritize and escalate when needed.
Strong stakeholder management across both technical and commercial teams
Great communicator with strong learning ability and desire to take ownership of the system
Excellent communication skills in English. Chinese or any other European languages will be a PLUS.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!